Shipping policy

Last updated: July 17, 2026

Orders are prepared and shipped through our international fulfillment network. Depending on the model you ordered and current stock availability, your order is dispatched from the fulfillment center that can process it fastest, then handed to your local carrier (such as USPS, Royal Mail or Australia Post) for final delivery. Every order is fully tracked from dispatch to your door, and we carry out weekly quality checks across our fulfillment network to ensure that the quality of our products remains as high as possible.

Processing and delivery times

Please allow a processing time of 1 to 3 working days before your order ships. During sales periods, or if a product is in high demand, processing may take 7 to 10 working days.

Delivery time is between 5 and 10 working days after dispatch, depending on where you live (excluding weekends, public holidays and unforeseen delays due to carriers). Delivery times are approximate and depend on your country, your local postal service and customs practices.

If we are unable to ship your order within the timeframe stated at checkout, we will notify you by email with a revised shipping date and offer you the option to cancel for a full refund.

Customs and import charges

You will be responsible for paying any customs duties or additional charges required by your government or post office. Once you have purchased our products, you agree that one or more packages may be shipped to you and that they may be subject to customs charges when they arrive in your country.

Goods are imported on behalf of the consignee/buyer. The consignee authorizes Rescue Paws to import the goods on their behalf. In addition, the consignee/buyer accepts that Rescue Paws may delegate the obligation to import the goods on its behalf to a subcontractor. The recipient will pay all taxes and customs duties in addition to the purchase price of the goods.

Delivery

We will address your item exactly as you have specified. Once the product reaches the destination country, your local carrier will handle final delivery. It is the customer's responsibility to contact their local post office for any problems that may arise after the package arrives in the destination country.

Returned packages for which the sender is not responsible may be reshipped at the customer's expense. Refunds for returned packages that are not the shipper's fault will be made in full, less shipping costs incurred by the shipper.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

FAQ

LOST PACKAGES

We are not responsible if the address is entered incorrectly during the checkout process. Please ensure that your billing and delivery addresses are correct before processing your order. If an error has been made, please inform us no later than 24 hours after placing your order. If the order is not delivered because the end customer has made a mistake in the address, they will receive a refund once they have returned the order to the warehouse, excluding return postage, or the order will be returned to the customer once the address has been replaced with the correct one. If you realize that you have made an address error after the package has been shipped, please inform us as soon as possible. We will try to help you get your parcel delivered before it is returned.

TRACKING INFORMATION

You will receive an e-mail with a tracking number once your order has been shipped. Please check your junk mail box, as it may contain the tracking number.

MY TRACKING INDICATES "NO INFORMATION AVAILABLE AT THIS TIME"

For some shipping companies, it takes 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 working days and there is still no information on your tracking number, please contact us.

CAN I CANCEL AN ORDER?

You can cancel your order without penalty! You must cancel the order within 6 hours of placing it for the cancellation to be taken into account. If the item has already been shipped, we will unfortunately not be able to cancel your order. Simply send us an e-mail with "CANCELLATION" in the subject line. See our Cancellation Policy for details.

By placing an order on this website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy. You confirm that you are legally authorized to import the product in your country of residence.