Frequently asked questions

We know buying an item that feeds abandoned dogs might raise questions.

That's why we've answered everything here—from how your meals reach hungry dogs to tracking your order.

We're a small passionate team, and transparency matters to us as much as the dogs we're saving. Can't find your answer? Reach out anytime at contact@therescuepaws.com.

🚚 Shipping & Delivery

What are the delivery times?

Orders of 3+ items ship free within 24-48 hours and arrives in 8-15 days. Track your order in real-time with email updates at every step—confirmation, shipping, delivery.

Packed with care by our small team on a huge mission. We're working as fast as we can to get your bracelet to you and meals to hungry dogs.

How am I informed about my order?

You receive an email at every step of the delivery process:

  • ✉️ Order confirmation
  • ✉️ Shipping notification with tracking number
  • ✉️ Real-time delivery status updates
  • ✉️ Delivery confirmation

You can also track your package in real-time using the tracking number provided: https://therescuepaws.com/apps/track-your-order

Do you ship worldwide?

Yes! We ship worldwide. No matter where you are, you can order and help feed abandoned dogs.

Are there shipping fees?

Shipping is free for orders of 3 items or more! For 1 or 2 items, standard shipping fees apply.

What if I haven't received my order within the expected timeframe?

No worries! Contact us at contact@therescuepaws.com with your order number, and we'll immediately check your package status to find a solution.

🐕 The Impact of Your Purchase

How does the meal system work?

Each item purchased feeds 10 abandoned dogs.

As soon as we receive your order, we commit to distributing these 10 meals as quickly as possible through our network of volunteers and partner organizations.

How are the dogs actually fed?

We work with trusted local organizations and coordinate with our volunteers who feed dogs on the streets all around the world.

These people know exactly where the dogs hide and wait for food. Your 10 meals reach the hungriest dogs directly, wherever they are.

Why don't we publicly name our partner organizations?

For now, most of them are small, grassroots teams—just like us—who prefer to stay discreet and focus on their mission rather than public attention.

When names are shared publicly, these small organizations get overwhelmed with verification requests, questions, and messages they're not equipped to handle. It creates unnecessary burden on teams that are already stretched thin feeding dogs daily.

As our project grows, some organizations may choose to be publicly recognized, but we always prioritize protecting their privacy and operational focus. What we can guarantee: monthly photo and video proof of the dogs being fed, so you can see the real impact of your purchase.

How can I see the impact of my purchase?

Every month, you'll receive photos and videos via email of the abandoned dogs enjoying the meals you funded.

You'll see their transformation from starving to satisfied. It's our way of staying transparent and connecting you to your real impact.

Are the photos I receive really of dogs I helped?

Yes! We personally take photos and videos during food distributions.

We're a small passionate team on the ground, and we share these authentic moments with you every month.

Where exactly does my money go?

100% of the funds allocated to meals are used exclusively to feed the dogs. This money is only used to purchase food and coordinate with our partner organizations and volunteers.

Our protected budget promise:

Whether we're profitable or not, it doesn't change anything. This budget dedicated to meals will never, under any circumstances, be used for marketing or other expenses. This is our absolute commitment to the abandoned dogs and to you.

💎 Your Accessories

Is the bracelets adjustable?

Yes! All bracelets are adjustable and fit comfortably on any wrist.

How are your accessories made?

Each piece is carefully handcrafted to ensure quality and durability. Created with attention to detail so you can proudly wear your commitment.

Can I order multiple items?

Absolutely! Many customers order multiple pieces to share with loved ones and multiply their impact. More items = more dogs fed!

Bonus: Shipping becomes free when you order 3 or more items.

🏢 About Rescue Paws

Who are you?

We're a company based in the United States, dedicated to saving abandoned dogs from starvation worldwide.

Our mission began with a single hungry dog we fed, and that moment changed everything for us. Today, every bracelet, necklace and earrings exists because of the countless stray dogs we meet on the streets every week, around the world.

Where is your company based?

Rescue Paws is based in Wyoming, United States. Our team is available Monday to Friday, 9:00am to 6:00pm.

In which countries do you help dogs?

We operate worldwide! Thanks to our network of local organizations and volunteers in different countries, we can feed abandoned dogs no matter their location.

Each region has its own challenges, and we adapt to local realities to maximize our impact.

Why did you create Rescue Paws?

We've seen with our own eyes abandoned dogs, former pets thrown onto the streets, forced to dig through garbage just to survive another night.

Their eyes tell stories of hunger, pain, and neglect.

This mission was born from our shared urgency to act, to turn despair into hope.

How many dogs have you helped?

More than 20,000 people trust us to feed abandoned dogs.

Together, we've funded over 350,000 meals for dogs in need around the world.

Why we're not a traditional charity

We're often asked: "Why aren't you a registered charity/nonprofit?"

Simple answer: Because we can help MORE dogs this way.

Our mission-driven model means:

  • ✅ Consistent funding (not dependent on donation cycles)
  • ✅ 100% of meal funds go to dogs (protected budget)
  • ✅ Faster action (no bureaucratic delays)
  • ✅ Scalable impact (more customers = exponentially more dogs fed)
  • ✅ Radical transparency (monthly photo proof to every customer)

We're not hiding from charity status—we deliberately chose a more effective model.

The dogs don't care about our tax classification. They care that they're eating today, tomorrow, and next month.

💳 Payment & Guarantees

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as other secure payment methods available at checkout.

Is my payment secure?

Absolutely. All transactions are secure and encrypted. Your personal and banking information is protected.

Do you offer a guarantee?

Yes! We offer a 30-day satisfaction guarantee.

If you're not satisfied with your order, you can return it for a full refund. We want you to be 100% happy with your purchase.

How does the refund process work?

If for any reason you're not satisfied, contact us within 30 days of your purchase at contact@therescuepaws.com. We'll process your request quickly.

❓ Frequently Asked Questions

Is this really effective? Are dogs actually being fed?

Yes! We're 100% transparent.

Every month, you receive visual proof (photos and videos) of the dogs you've helped.

We're on the ground, we see these dogs every week, and we document everything.

Why buy an accessory instead of donating directly to a charity?

We're a mission-driven company, not a traditional charity—and that's actually better for the dogs. Here's why:

Sustainable Impact:

  • Traditional charities depend on unpredictable donations that fluctuate monthly
  • We generate consistent, reliable funding—every purchase = guaranteed 10 meals
  • When donations dry up, charities struggle. Our model keeps dogs fed year-round.

We Reach More People:

  • Many people want to help but don't donate to charities
  • They DO buy products they love—that's where we come in
  • Result: More people helping = more dogs fed (20,000+ customers, 350,000+ meals funded)

Transparency You Can See:

  • Unlike traditional donations that disappear into a "black box"
  • You get monthly photo/video proof of YOUR impact
  • You see the dogs you've helped—real faces, real results

Additional Benefits:

  • A visible symbol: Wear your commitment and spark conversations
  • Ongoing connection: Monthly updates keep you connected to your impact
  • A meaningful gift: Share the mission with loved ones
  • Easy participation: No time to volunteer? No space to adopt? You can still save lives.

The bottom line: We chose this model because it feeds MORE dogs, MORE consistently, with MORE transparency than traditional charity structures allow.

I can't adopt or volunteer. How can I help?

This is exactly why we created Rescue Paws!

Many people want to help but don't have the time, space, or means to adopt or volunteer. With an accessory, you save dogs' lives even with a busy schedule.

Can I gift this accessory?

Absolutely! It's a perfect gift for any animal lover.

You're not only gifting a beautiful accessory but also 10 meals for abandoned dogs.

It's a gift that matters and makes a difference.

How do I contact customer service?

Our team is available Monday to Friday, 9:00am to 6:00pm.

Email: contact@therescuepaws.com

We strive to respond to all messages within 24 to 48 hours.

🌟 Your Impact

What happens if I order today?

  1. You choose your favorite item
  2. We ship within 24-48h (you receive a confirmation email)
  3. 10 dogs are fed as quickly as possible thanks to your purchase
  4. You receive your order in 8-15 days (with real-time tracking)
  5. Every month, you see photos of the dogs you've saved

What difference can I really make?

While you're reading this, millions of abandoned dogs are eating trash to survive.

Picture your own pet desperately eating plastic and rocks because their stomach hurts so much from hunger.

This is the reality for these dogs.

Tomorrow, they'll search the same trash again... unless you act today.

One item = 10 real meals.

You transform their tomorrow from eating garbage to eating food.

Have more questions?

Feel free to contact us at contact@therescuepaws.com

We're here to help! 💙🐕