Frequently asked questions

We know buying an item that helps provide meals to abandoned dogs might raise questions.

That's why we've answered everything here—from how our feeding operations work to tracking your order.

We're a small passionate team, and transparency matters to us as much as the dogs we're helping. Can't find your answer? Reach out anytime to contact@therescuepaws.com.

🚚 Shipping & Delivery

What are the delivery times?

Orders of 3+ items ship free within 24-48 hours and arrive in 8-15 days. Track your order in real-time with email updates at every step—confirmation, shipping, delivery.

Packed with care by our small team with a huge purpose. We're working as fast as we can to get your bracelet to you and meals to dogs in need.

How am I informed about my order?

You receive an email at every step of the delivery process:

  • ✉️ Order confirmation
  • ✉️ Shipping notification with tracking number
  • ✉️ Real-time delivery status updates
  • ✉️ Delivery confirmation

You can also track your package in real-time using the tracking number provided: https://therescuepaws.com/apps/track-your-order

Do you ship worldwide?

Yes! We ship worldwide. No matter where you are, you can order and help us provide meals to abandoned dogs

Are there shipping fees?

Shipping is free for orders of 3 items or more! For 1 or 2 items, standard shipping fees apply.

What if I haven't received my order within the expected timeframe?

No worries! Contact us at contact@therescuepaws.com with your order number, and we'll immediately check your package status to find a solution.

🐕 How Your Purchase Helps

How does the meal system work?

Each item purchased helps us provide 10 meals to abandoned dogs.

We work with trusted local partners and volunteers to get meals to dogs in need. Your purchase helps fund these ongoing operations.

How are the dogs actually fed?

We work with trusted local partners and coordinate with our volunteers who feed dogs on the streets in different places around the world.

These people know exactly where the dogs hide. Your purchase helps provide meals to dogs in need, wherever they are.

Why don't we publicly name our local partners?

Our operating model is built to stay lean, efficient, and focused on meal delivery. Many of the partners are small local partners who dedicate their time to feeding routes, coordinating supplies, and documenting the work that happens on the ground. Publishing their names would introduce layers of public visibility, messages, and administrative requests that do not support the core objective: getting meals to dogs in need as consistently as possible.

How we keep you connected to what's happening on the ground

Each month, you’ll receive photos representing moments from feeding operations.

You'll see dogs enjoying meals and the difference we're making together. It's our way of keeping you connected to our work.

What's In My Monthly Updates?

We’re a small, passionate team on the ground, and every month we share these authentic moments with you by sending photos from the feeding operations.

💎 Your Accessories

Are the bracelets adjustable?

Yes! All bracelets are adjustable and fit comfortably on any wrist.

How are your accessories made?

Each piece is carefully handcrafted to ensure quality and durability. Created with attention to detail so you can proudly wear your commitment.

Can I order multiple items?

Absolutely! Many customers order multiple pieces to share with loved ones and help us provide even more meals. More items means helping us provide even more meals to abandoned dogs!

Bonus: Shipping becomes free when you order 3 or more items.

🏢 About Rescue Paws

Who are you?

We're a company based in the United States, dedicated to helping abandoned dogs get meals worldwide

It all started with a single hungry dog we fed, and that moment changed everything for us. Today, every bracelet, necklace and pair of earrings exists because of the countless stray dogs we meet on the streets every week, in different areas around the world.

Where is your company based?

Rescue Paws is based in Wyoming, United States. Our team is available Monday to Friday, 9:00am to 6:00pm Mountain Time..

In which countries do you help dogs?

Our goal isn't to help dogs in any one place — it's to help struggling dogs everywhere we can. We work with trusted local partners and volunteers across multiple countries to provide meals wherever dogs need them most

Each region has its own challenges, and we adapt to local realities to maximize our reach.

Why did you create Rescue Paws?

We've seen with our own eyes abandoned dogs, former pets thrown onto the streets, forced to dig through garbage just to survive another night.

Their eyes tell stories of hunger, pain, and neglect.

That's why we started from our shared urgency to act, to turn despair into hope.

How many dogs have you helped?

More than 25,000 people have trusted us to help provide meals to abandoned dogs

Together, we've funded over 500,000 meals for dogs in need around the world.

Why we're not a charity

Fair question. Here's the honest answer.

Sometimes, charities don't have time to build an online community, design products, or figure out e-commerce. They're focused on the dogs in front of them.

The role of our company is to:

✅Create beautiful products that people want to wear and gift 

✅Build a community of supporters who care about dogs

✅Support ongoing feeding operations with trusted local partners

The dogs waiting for meals right now don't care about structures. They care about food. That's what we do. That's why we're built this way.

500,000+ meals later, it's working.

💳 Payment & Guarantees

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as other secure payment methods available at checkout.

Is my payment secure?

Absolutely. All transactions are secure and encrypted. Your personal and banking information is protected.

Do you offer a guarantee?

Yes! We offer a 30-day satisfaction guarantee.

If you're not satisfied with your order, you can return your unused item for a full refund. We want you to be 100% happy with your purchase.

How does the refund process work?

If for any reason you're not satisfied with your unused item, contact us within 30 days of your purchase at contact@therescuepaws.com. We'll process your request quickly.

❓ Frequently Asked Questions

Is this really effective? Are dogs actually being fed?

Yes – ensuring that meals get to dogs in need is core to how we operate.

Each month, you’ll receive photos representing moments from feeding operations!

Why buy an accessory instead of donating directly to a charity?

Most people who found us were scrolling, saw a bracelet they liked, and discovered it helps dogs. That moment changed something.

Suddenly, buying something beautiful also meant doing something meaningful.

Many of our customers wanted to help dogs but didn't know how to start. 

So you're not just buying an accessory. You're joining a community.

25,000+ people. 500,000+ meals provided. A growing movement of dog lovers who found a way to help that fits their life.

When you buy from Rescue Paws, you're part of something visible — a community that wears its values

And it comes with real benefits:

✅ A visible symbol: Wear your values and spark conversations 

✅ Ongoing connection: Monthly updates keep you connected to our work 

✅ A meaningful gift: Share the purpose with loved ones 

We respect the work charities do. This is simply a different path — one that brings new people that care about dogs and generates support through products people love.

I can't adopt or volunteer. How can I help?

This is exactly why we created Rescue Paws!

Many people want to help but don't have the time, space, or means to adopt or volunteer. With an accessory, you support our feeding operations, even with a busy schedule.

Can I gift this accessory?

Absolutely! It's a perfect gift for any animal lover.

You're gifting a beautiful accessory that helps us provide 10 meals to dogs in need.

It's a gift that matters and makes a difference.

How do I contact customer service?

Our team is available Monday to Friday, 9:00am to 6:00pm Mountain Time.

Email: contact@therescuepaws.com

We strive to respond to all messages within 24 to 48 hours.

🌟 What Happens Next

What happens if I order today?

  1. You choose your favorite item
  2. We ship within 24-48h (you receive a confirmation email)
  3. Your purchased item helps us provide 10 meals to dogs in need 
  4. You receive your order in 8-15 days (with real-time tracking)
  5. Each month, you’ll receive photos representing moments from feeding operations

What difference can I really make?

Right now, millions of abandoned dogs are searching for food on the streets. Many are left to survive on their own, day after day.

They don't know where their next meal is coming from.

Each item you purchase helps us provide 10 meals to dogs in need. It's a simple action but for a hungry dog, it means everything.

Have more questions?

Feel free to contact us at contact@therescuepaws.com

We're here to help! 💙🐕